PUBLISHER OF THE SITE

Company name: RESIDE ETUDES SENIOR SAS
Registered office: 31 rue du Maréchal de Luxembourg 77100 MEAUX
Administrative correspondence: 42 avenue George V - 75008 PARIS
Share capital: €3,000,000
Trade and Companies Register: Meaux RCS 797 488 723
intra-Community VAT no.: FR 78797488723
Publication director: Laurent NOIRIEL
Telephone: 01.53.23.44.00

REGULATED ACTIVITIES

RESIDE ETUDES SENIORS offers homecare services in the capacity of a provider to the residents of its network of Serviced Residences for Seniors operated under the Les Girandières or Victoria Palazzo brands. For this purpose, it is declared under the no. SAP797488723. This declaration has been made to DIRECCTE Ile-de-France, Unité Territoriale de la Seine-et-Marne, Direction Régionale des Entreprises, de la Concurrence, de la Consommation, du Travail et de l'Emploi, Cité Administrative, 20 Quai Hippolyte Rossignol - 77011 MEAUX Cedex. Each of its residences is also deemed authorised by the Departmental Council in its location, according to the law relating to the adaptation of society to aging of 28 December 2015, or is deemed to be the holder of an authorisation order whose references and contact information are available on simple postal request to RESIDE ETUDES SENIORS – Groupe RESIDE ETUDES - Direction Les Girandières - 42 avenue George V - 75008 PARIS, or to the email address: pilotagequalite@lagirandiere.com.

SETTLEMENT OF CONSUMER DISPUTES

In accordance with Articles L611-1 et seq. and R612-1 et seq. of the French Consumer Code, any so-called consumer disagreement or dispute with RESIDE ETUDES SENIORS, subject to Article L.612-2 of the same Code, may be settled amicably by mediation with the CMAP (Centre de Médiation et d'Arbitrage de Paris). The mediator cannot examine disputes for which the request is clearly unfounded or abusive, or has been previously examined or is currently being examined by another mediator or by a court, or if the consumer has filed his request with the mediator more than one year after his written claim to the lessor or if the dispute does not fall within the mediator’s area of expertise, or lastly if the tenant does not provide proof of having attempted beforehand to settle the dispute directly with the lessor in accordance with the following procedures:

  • 1st sending of the claim by registered letter with acknowledgement of receipt to your residence’s management centre (postal address indicated on your payment notices) or email to mediationsenior@reside-etudes.fr
  • 2nd sending of the claim by registered letter with acknowledgement of receipt to Groupe Réside-Etudes - Médiation Locataire – 42 avenue George V – 75008 PARIS, if the dispute is not settled within two weeks of the receipt of the first letter.
If no satisfactory reply is received within one month of the second letter, you may submit your dispute to the mediator by whichever of the following methods you choose:
  • Filling in the form on the CMAP website: http://www.cmap.fr/ “You are a consumer” tab.
  • Sending your request by ordinary or registered letter to CMAP Médiation Consommation, 39 avenue Franklin D. Roosevelt, 75008 PARIS.
  • Sending an email to consommation@cmap.fr
Whatever the means used to refer the matter to the CMAP, the request must contain the following elements in order to be processed quickly: the postal, email and telephone contact details and the names and addresses of the parties to the disputes; a brief presentation of the facts; a copy of the two written claims prior to the referral of the matter to the CMAP

COPYRIGHT AND PROTECTION OF TRADEMARKS

The Réside Etudes Seniors website is covered by French legislation on copyright and intellectual property. All reproduction rights are reserved, including for downloadable documents and photographic and iconographic representations. Reproduction of all or part of the website on an electronic medium is formally prohibited under penalty of prosecution. The Réside Etudes Seniors website is protected by the provisions relating to protection of intellectual property rights, particularly those relating to literary and artistic property, copyright and protection of databases. The trademarks, images, photographs and logotypes belonging to Réside Etudes Seniors have been registered at the Institut National de la Propriété Industrielle (French National Institute of Industrial Property) and are fully and completely owned by it. All use of the commercial names, trademarks and logotypes appearing on the website and belonging to Réside Etudes Seniors or its partners is prohibited. Réside Etudes Seniors reserves the right to delete or modify, before or after its dissemination, any information which is unrelated to the content normally expected of the site or which is contrary to the law. Any action by an Internet user intended to harm the Réside Etudes Seniors website either directly or indirectly is strictly prohibited, particularly any damaging or modification of the service and any action aimed at restricting or preventing its use. Réside Etudes is entitled to conduct monitoring in order to retrieve offending material and take action against the person responsible for it.

GOOGLE ANALYTICS

This website uses Google Analytics, a website analysis service provided by Google Inc. ('Google'). Google Analytics uses cookies, which are files placed on your computer, to help the website to analyse the use of the site by its users. The data generated by the cookies concerning your use of the site (including your IP address) will be transmitted and stored by Google on servers located in the United States. Google will use this information for the purpose of evaluating your use of the site, compiling reports on the site’s activity for its publisher and providing other services relating to the site’s activity and Internet use. Google is liable to communicate these data to third parties when legally obliged to do so or when these third parties process these data on Google’s behalf, including in particular the publisher of this site. Google will not correlate your IP address with any other data held by Google. You can disable the use of cookies by selecting the appropriate settings on your browser. However, disabling cookies in this way might prevent the use of certain functions of this site. By using this website, you expressly consent to the processing of your personal data by Google under the conditions and for the purposes described above.

INTELLECTUAL PROPERTY RIGHTS

You are advised that many of the elements present on our website are protected by provisions relating to the protection of intellectual property rights, in particular those relating to literary and artistic property, copyright and the protection of databases.
In particular, the following are protected:

  • photographs, articles, drawings, animated sequences, digital audio or video recordings present on our website: by the legislation on copyright;
  • verbal, figurative or semi-figurative trademarks, such as trade signs or logos appearing on our website: by trademark and/or design laws.
The elements thus protected are the full and complete property of the RESIDE ETUDES Group, one of its subsidiaries or of a third party that has authorised the RESIDE ETUDES Group to use them. All reproduction rights, including for downloadable documents, photographic and iconographic representations, are reserved.
As such, any reproduction, representation, use, adaptation, modification, incorporation, translation, marketing, whether partial or complete, in any manner, in any form, by any process and on any medium whatsoever (paper, digital, ...), of the protected elements of our website is formally prohibited without the prior written authorisation of the RESIDE ETUDES Group, except for the exceptions legally permitted by the Intellectual Property Code, on pain of such action constituting a copyright offence and/or a design and/or trademark infringement, subject to legal proceedings.
The trademarks and logos of the software displayed on our website are the respective property of the companies operating said software and may not be used without the prior written consent of said companies. This software is protected by copyright and requires a licence agreement. Use of the software without the prior written consent of their owner is prohibited on pain of this constituting an offence of copyright infringement.

INFORMATION ON PRODUCTS AND SERVICES

The information and illustrations appearing on the pages of our website are based on the technical characteristics of our products and/or services on offer at the time they were placed online. In the context of a policy of continuous improvement of our products and/or services, these may be modified at any time, as may our products and services.
The RESIDE ETUDES Group endeavours to ensure, to the best of its ability, that the information published on its site is accurate and up to date and reserves the right to correct its content at any time and without prior notice. In addition, the information is provided as is and, to the fullest extent permitted by applicable law, without warranty, express or implied, of any kind.

USER LIABILITY AND LIMITATION OF LIABILITY OF THE RESIDE ETUDES GROUP AND ITS SUBSIDIARIES

As a user of our website, you acknowledge that you have:

  • the competence and means necessary to access and use it;
  • internet access, that you know the rules and uses, technical capabilities and performance;
  • all the hardware and software necessary for surfing the Internet.
By accessing our website, you commit:
  • to respect the present legal notices; any browsing of our site implies your acceptance of the present legal notices in their version in force on the day of your browsing;
  • to respect the uses of the internet and the regulations in force;
  • not to disclose on our website any information that is illegal or which is likely to harm our Group, its subsidiaries or any third party;
  • to protect technical equipment against any form of contamination by viruses and/or intrusion attempts.
You are informed that you use this site at your sole and entire responsibility. Any use of any data made using the user’s email address is deemed to have been made by the user. The RESIDE ETUDES Group and its subsidiaries decline all responsibility:
  • for any damage resulting from fraudulent intrusion by a third party resulting in a modification of the information made available on its website;
  • for any virus or other dangerous component likely to affect its website or the server that makes it available;
  • for any anomaly in the functioning of its website;
  • and, more generally, for all damages, direct or indirect, financial loss, such as, specifically, material damages, loss of data or programming, whatever the causes, origins, nature or consequences, related to access to its website and its use, or to sites linked to it, to the fullest extent permitted by the legislation in force.
If the RESIDE ETUDES Group offers you, on its website, the possibility of sending personal messages via servers which it is responsible for managing to enable you to inform your correspondents of certain articles or documents on its site which they may find of interest, the Group’s responsibility and that of its subsidiaries cannot be engaged because of a message written by an Internet user to a correspondent via its site. In fact, the RESIDE ETUDES Group and its subsidiaries cannot be held responsible for messages for which they are not the authors and over which they exercise no control.
The RESIDE ETUDES Group reserves the right to delete, modify, without notice or compensation, some of the functionalities of its website or any information, prior to or subsequent to its distribution, that are not related to the content normally expected from its website or which may be contrary to the law and regulations.
Any action taken by an internet user with the aim of directly or indirectly damaging our site, the image of the RESIDE ETUDES Group or its subsidiaries, is strictly prohibited, in particular any degradation or modification of the service, and/or any action aimed at restricting or preventing its use. The RESIDE ETUDES Group is entitled to carry out surveillance in order to recover the disputed content and to initiate any proceedings with against its perpetrator.

HYPERTEXT LINKS

The creation of a hypertext link to our site requires our prior written authorisation. In any event, the RESIDE ETUDES Group is in no way responsible for the content or products or services offered on sites to which its website may be linked via hypertext links or any other type of links.

TELEPHONE CANVASSING - BLOCTEL

You have the option of registering free of charge on the canvassing blocking list www.bloctel.gouv.fr. Professionals are prohibited from telephoning a consumer registered on this list, except in the case of contractual relations.

PERSONAL DATA PROTECTION CHARTER AND COOKIE MANAGEMENT

Please consult the ‘personal data and cookies’ section, which can be accessed via our site, or by clicking on the following link: http://www.groupe-reside-etudes.com/gestion-des-cookies

APPLICABLE LAW AND COMPETENT JURISDICTION

This site and this legal notice are subject to French law to the exclusion of conflict of laws rules. They are written in French. In the event of any dispute relating to the interpretation or performance of these legal notices, the courts of Paris shall have exclusive jurisdiction, unless otherwise required by law.